When a show has several performances, changing a ticket should not require spreadsheets or compromise capacity control. A digital workflow moves the booking, invalidates the old QR and confirms the new session in seconds.
Theatres, concerts, comedy and family shows often schedule several performances on the same day. This flexibility supports sales but also creates change requests, blocked seats and tickets linked to the wrong session.
A QR ticketing system connects every booking to a specific performance and inventory. An authorised change updates capacity while keeping only one credential valid.
1. Separate inventory for every performance
Each session has its own date, time, venue, areas and capacity. The website, box office and kiosks use the same inventory, preventing overselling even when performances share the same room and setup.
Prices and quotas by session
Reserved seats or general areas
Technical holds and guest allocations
Sales opening and closing times
2. Publish a clear exchange policy
Before purchase, guests should know the deadline for changes, whether price differences apply and which fares are excluded. Clear terms reduce support requests and allow simple cases to be automated.
3. Move a booking without duplicating entry
Once a change is confirmed, the system returns the original seat to inventory, assigns the new one and issues another QR. The former code is invalid, even if it remains in an email or screenshot.
| Step | System action | Outcome |
|---|---|---|
| Request | Checks policy and availability | Eligible change |
| Selection | Holds the new performance seat | Capacity protected |
| Confirmation | Invalidates the former QR | No double entry |
| Delivery | Sends the updated ticket | Correct session |
4. Handle fare and seat differences
If the new performance or seat costs more, the POS can collect the difference before confirmation. If it costs less, the policy determines whether to refund, create credit or reject the change. The transaction remains linked to the original order for reconciliation.
5. Process bulk changes after rescheduling
When an organiser moves or cancels a performance, bookings can be transferred in bulk, offered alternatives or refunded. Segmented messages tell each buyer what to do and prevent contradictory information.
6. Validate the right session at the door
The scanner checks the event, performance, area and QR status. A guest arriving for another time receives a clear response and can be directed to support, where availability is checked without stopping the main queue.
7. Learn from exchanges and no-shows
Tracking which sessions receive changes, when requests arrive and how many seats are recovered helps refine schedules and policies. Woolando connects online sales, POS, kiosks and QR access control throughout each ticket's lifecycle.